Restructuring, PSE: acquiring active listening techniques

Introduction of presenter and participants

Objective and course of training

Mutual expectations

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What is RPS?

What is your role as a manager in the current situation?

Let's define RPS together

The mechanisms of stress in the workplace

How do you recognize when someone is in burnout?

A tool for assessing the crisis

Listening to a suffering employee: what are the obstacles to this type of exchange?

Supporting a suffering employee: the steps involved

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Active listening techniques (practice)

Through exercises and role-playing, participants will discuss with the psychologist :

- The principles of active listening

- The right posture to adopt, the limits of their function

- How to distinguish between empathy and sympathy

- The use of questioning, silences and rephrasing

- Referral to specialized care (key contacts, Pros-Consulte helpline)

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If you've chosen to set up an on-call service, we suggest that you organize the workshops on a day when the on-call psychologist is on site. In this case, we suggest that the on-call psychologist takes part in the workshop (approx. 15 min) to introduce himself/herself, answer any questions relating to the on-call service, and explain how employees can sign up for support interviews.