Psychosocial risk prevention and crisis management: what role for the QVCT RPS referent?

Day 1 :

Psychosocial risks and crisis management

What is RPS?

What does RPS mean to you? (word cloud)

The concepts of danger, risk and exposure

Psychosocial risk

The mechanisms of stress in the workplace (videos)

How are you doing? (stress test)

Internal violence, external violence

Psychological impact of violence

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What does the law say?

Employer's general prevention obligations (quiz)

Employee rights and duties

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Causes and challenges of RPS

Understanding the origins of RPS (fun activity on the Gollac report, reflection on contexts)

Key figures on RPS

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Trauma basics

Definitions and categories of trauma

Post-traumatic stress disorder

Potentially traumatic situations in the workplace

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Detecting and supporting employees in distress

How do you identify and measure risks?

RPS assessment tools (tool sheets)

Detecting an employee in distress (EPIC tool)

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How can we support our employees?

In the form of a co-construction workshop, the aim is to create a checklist of important steps in crisis management

Care objectives and context analysis

Group or individual care

Communication to teams affected by the event

Cold crisis management

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How to listen properly

How do you listen?

Active listening attitudes (quiz)

Referrals to other prevention players (adaptable to your organization)

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Day 2 :

Protecting yourself as a referent

Empathy vs. sympathy

Know the limits of your role as referent

Kindness to others, but also to ourselves

Identifying the emotions involved

Dealing with other people's tensions and/or discomfort

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Case studies

Based on group presentations of situations from participants' own experience:

• Determine together the reactions and postures to adopt, according to severity
• Determine the appropriate response to a violent situation
• Practice listening techniques through role-playing: finding the right tone, choosing the right words