.jpg)
.svg){kind=small}
Face-to-face
8 to 10 participants
Have viewed the introductory video for this training course
Individual test of active listening skills, analysis of practical cases, free discussion, interactive theoretical presentation, role-playing exercises, trainee interface hosted on a website to find teaching resources.
Active teaching
Presentation
Introduction of presenter and participants
Objective and course of training
Mutual expectations
The challenges of the intake interview
A welcome interview: why?
What's at stake: for the individual, the workgroup, the organization
Everyone's role: HR, local manager, occupational/prevention physician
Determine interview objectives
Preparing the welcome interview
What emotions are involved?
Stages in the reconstruction of a new professional identity
Identify employee fears and expectations
How to prepare for the interview
Should we take action with the workgroup?
Conducting the welcome interview
How to start the interview and adopt the right posture
Demonstrate empathy, benevolence and objectivity
Active listening techniques: questioning, rephrasing, silences, conclusion
Questions to ask when helping employees take over a business
Follow-up after the interview
