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Face-to-face - distance learning - mixed
10 participants maximum
Have viewed the introductory video for this training course
Analysis of practical cases, free discussion, interactive theoretical presentation, educational game: identifying emotions, work in sub-groups, test: active listening, trainee interface hosted on a website to find educational resources.
Active teaching
Presentation
Introduction of presenter and participants
Objective and course of training
Mutual expectations
Emotions at play
Identifying the emotions involved
Don't confuse empathy with sympathy
Dealing with other people's tensions and/or discomfort
Listening techniques, empathy and distancing
Practicing active listening techniques
The right reflexes and the limits of a managerial posture
Referral to specialized care
Based on situations presented to the group, taken from the participants' own experience
- Determine together the reactions and postures to adopt, depending on the seriousness of the situation
- Determine the appropriate response to a violent situation
- Practice listening techniques through role-playing: finding the right tone, choosing the right words
This training course lived up to my expectations, as it enabled me to approach interviews in a different way.
Very happy to have done this training.
Very good teaching methods.
