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Face-to-face
Face-to-face: 10 participants maximum
Distance learning: 6 participants maximum
Have viewed the introductory video for this training course
Case study analysis, free discussion, interactive theoretical presentation, educational games, sub-group work: expressing yourself with authenticity, TAS 20, Gordon test, How do you listen? test, individual quiz: observation or judgment, video on the emotional circuit, trainee interface hosted on a website to find educational resources.
Active teaching
Presentation
Introduction of presenter and participants
Objective and course of training
Mutual expectations
Day 1 :
The self and the relationship with others
From language to communication
What is language?
Language as perception of reality
What is communication?
Identifying communication barriers
Getting to know yourself better and understanding your attitudes
Ways of relating to others
Conflict: what is it good for psychologically?
Day 2 :
Non-violent communication
The 4 stages of NVC: practical exercises to explain each stage of NVC.
- Step 1: Observation (how to be objective?)
- Stage 2: feeling (recognizing, naming and channeling emotions)
- Step 3: need (expressing your needs)
- Step 4: The request (formulating a request)
in CNV format)
How to listen?
Paying attention to non-verbal communication
Non-verbal signals
Detecting non-listening postures
Micro-expressions
Practicing active listening
Active listening: ethical principles
Active listening techniques: reformulation, clarification, question types, synchronization, silences
I'm coming away from this training with tools for implementing NVC.
An open dialogue that allowed us to share our experiences.
Interesting training with good exchanges between participants and on our professional experiences.
