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Face-to-face
8 to 10 participants
Be willing to question your own communication skills
Case studies, open discussion, individual evaluation scales, educational games
Active teaching
Let's get to know each other
How do you listen?
Ethical principles of active listening
Techniques put into practice through play
I appreciated the exchanges after the role-plays and the collective questioning.
Now I know how to approach a complicated exchange.
We had both theoretical input and practical application. It was really perfect!
