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Face-to-face - distance learning - mixed
Face-to-face: 10 participants maximum
Distance learning: 6 participants maximum
Have viewed the introductory video for this training course
Analysis of practical cases, free discussion, interactive theoretical presentation, role-playing exercises, individual personality test: how do you react to conflict, educational games, work in sub-groups.
Active teaching
Presentation
Introduction of presenter and participants
Training objectives and schedule
Mutual expectations
What is conflict?
The psychological function of conflict
The life of a conflict: birth and evolution
Recognizing the signs of emerging conflict
From interpersonal to collective conflict
How do you react to conflict?
Behavior and factors that contribute to it
Soothing conflicts
Based on group presentations of situations from participants' own experience:
Recommended for all managers.
This enabled me to structure the course of a conflict.
This gave me the keys to calming conflicts.
