Objectives :
  • Acquire active listening techniques to listen to people in difficulty
  • Get the bearings you need to orientate effectively
  • Gain the tools to distance yourself from emotionally demanding situations
Prerequisites :

Master the French language, both spoken and read

Educational tools :

Analysis of practical cases, free discussion, interactive theoretical presentation, video, tool sheet, trainee interface hosted on a website for retrieving teaching resources.

Teaching methods :

Active teaching

Program

Part 1 - 3h30

Welcoming, listening

In the form of a professional practice analysis workshop led by the training psychologist

Your role (welcoming, listening to understand the situation, guiding) and its limits

Effective guidance

Existing relays, to be mobilized

The limits of your role

Second part - 3h30

Distancing yourself to protect yourself

Empathy and sympathy

The emotional circuit

Talking about it and recharging your batteries

Case studies, exchange of best practices and feedback

Assessment methods :
  • Summary quiz
  • End-of-course assessment
Correct answer rate for summary quiz
2024
86%
Formalization :
  • Trainee handbook issued during training.
  • A training certificate is issued after analysis of the results of the summary quiz.
Price :
From €1250 excl.
Testimonials
SESAME AUTISME
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I had answers for dealing with difficult situations.

SESAME AUTISME
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Relevant exchanges with other participants and the trainer.

SESAME AUTISME
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The advice given is very interesting. I recommend this course.