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Face-to-face - distance learning - mixed
Face-to-face: 10 participants maximum
Distance learning: 6 participants maximum
This program can be adapted for an HR audience
Have viewed the introductory video for this training course
Video on post-traumatic stress disorder (or PTSD), analysis of practical cases, free discussion, interactive theoretical presentation, trainee interface hosted on a website to find teaching resources.
Active teaching
Presentation
Introduction of presenter and participants
Objective and course of training
Mutual expectations
Trauma basics
Definitions and categories of trauma
DSM IV diagnostic criteria for Post-Traumatic Stress Disorder (PTSD)
Potentially traumatic situations in the workplace
Clinical aspects of trauma and possible reactions
Assessing the situation: psychometric benchmarks
How can we support our employees?
Care objectives and context analysis
Group or individual care
Communication to teams affected by the event
Know and practice active listening
Protecting yourself
Empathy vs. sympathy
Know your limits and prepare for the relay
Kindness to others, but also to ourselves
Lots of explanations about the impact of trauma and the importance of listening.
Reinforcing and providing knowledge on how to deal with victims and witnesses.
Good discussions with the trainer before and after the course.
