Offer your teams an outsourced counseling and support service. This service is designed to address sensitive personal issues in the workplace. Available 24/7, our helpline allows your employees to speak confidentially with licensed psychologists and social workers. Pros-Consulte supports companies, HR directors, HR managers, and team leaders in human risk prevention, crisis management, and operational team support.
Setting up a corporate helpline is not simply about adding a wellness service. It is about providing your employees with professional support when they face personal, social, or psychological challenges that could affect their well-being, commitment, or ability to perform at work.
Acute stress, conflict, isolation, burnout, potentially traumatic events, and family, financial, or administrative difficulties: these situations have direct human consequences, as well as HR, managerial, and organizational impacts.
Our corporate helpline was designed to address this reality. It allows your employees to quickly reach a qualified professional in a neutral, anonymous, and confidentialsetting, without adding to the workload of your HR teams.
For companies, not for individuals
The program is implemented by the employer for its employees within a structured, secure framework that can be managed by HR.
Would you like to see how a helpline can be effectively integrated into your organization and address your HR challenges?
No obligation – Confidential consultation – Tailored to your situation
The strength of a helpline goes beyond the quality of the listening. It depends on the ability to connect the right person with the right professional at the right time.
When to consult a psychologist: A psychologist steps in when the situation calls for care focused on the emotional, psychological, or relational impact: stress, anxiety, burnout, shock, conflict, feeling of being stuck, mental overload, traumatic experiences.
When to consult a social worker: A socialworker steps in when difficulties also stem from concrete causes that cause long-term vulnerability: housing, budget, debt, separation, caregiving, administrative procedures, access to rights, family issues, or balancing personal and professional life.
What sets us apart: The psychologist helps address the consequences.
The social worker helps address the causes.
It is this combination of psychological support and social assistance that allows us to provide a more comprehensive response—one that is more helpful for employees and more relevant for the company.
Pros-Consulte is registered with the DREETS Bretagne as an IPRP (Occupational Risk Prevention Specialist) and is a signatory to the Brittany region’s charter on the prevention of psychosocial risks.
A well-designed employee helpline allows you to:
Employees can speak up early on, before problems escalate into absenteeism, resignations, conflicts, or crises.
The system helps manage some of the complex human situations that managers or HR departments cannot handle on their own or sustain over the long term.
You provide your teams with practical access to a professional support service that is integrated into your psychosocial risk prevention strategy.
Thanks to reporting and analytics, the helpline isn’t just for responding to individual concerns. It also helps identify early warning signs and inform your HR decisions.
Call
Chat
Visio
Our corporate helpline is available by phone, chat, or video call, depending on the arrangements we make with you. Your employees have direct access to a professional, without any complicated procedures or unnecessary delays.
24/7 availability
a dedicated number
anonymous and confidential exchanges
care provided by licensed professionals
the option of referring someone to a psychologist or social worker, depending on the situation
A helpline that’s useful for your company shouldn’t be a black box. You’ll have access to a dedicated HR dashboard to monitor the service’s usage, analyze trends, and generate actionable statistical reports. These insights help you objectively assess reported issues, guide your preventive measures, and inform your thinking about psychosocial risks, workplace morale, or recurring patterns observed within your teams. The current page already mentions an online HR portal, statistical reports, and recommendations.
What your HR department gains from this: greater visibility into reported needs, less isolation when dealing with sensitive situations, concrete support for prevention, and a more structured understanding of collective vulnerabilities
Select, design, and implement a listening initiative tailored to your HR challenges.
Free – No obligation – Content designed for HR directors and QVCT managers
The effectiveness of a helpline depends as much on its accessibility as on how well teams understand it. Pros-Consulte supports you in launching the service, defining access procedures, and managing internal communications. We provide materials tailored to your organization to encourage employee adoption and ensure clear, consistent, and credible communication with staff. This deployment support is already highlighted on the current page.
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Certain situations require a rapid response: workplace accidents, deaths, assaults, traumatic events, internal crises, or major reorganizations. In such contexts, the helpline can serve as an immediate first line of support to mitigate the impact of the shock, minimize disruption, and provide a safe space for affected employees to express themselves. This page already positions the helpline as a resource that can be quickly mobilized during sudden or potentially traumatic events.
Managers are often on the front lines when it comes to dealing with interpersonal challenges, yet they don’t always have the time, perspective, or framework to address them. Your program can include specific support for managers facing one-off situations: team tension, leadership style, communication challenges, taking on a new role, or a sensitive situation with an employee.
Pros-Consulte does not operate with a focus on general well-being, but rather on prevention, managing sensitive situations, and providing HR support.
The combination of psychologists and social workers makes it possible to address a wider range of needs than programs that rely solely on psychological services.
Deployment, reporting, communication materials, HR portal, recommendations: the system is designed to be managed, not just activated.
Customer testimonials displayed on the page, the volume of calls handled, user ratings, and IPRP status all help build trust.
Talk to an expert to analyze your situation and develop a tailored solution for your HR challenges.
No obligation – Confidential discussion – Response within 24 hours
